Who?
Some of our practitioners will be offering in person sessions.
Please carefully check your sms reminder to identify if your appointment is via Telehealth or In Person with the option for Telehealth.
You will still have the option to have sessions via Telehealth rather than In Person.
Please advise us when confirming your appointment of your preference.
Where?
Telehealth sessions remain available for all locations, however In Person sessions will return for some practitioners and some locations.
Robina rooms – some practitioners
Coomera rooms – no practitioners, yet! But Telehealth sessions are available, additionally some In Person sessions will be available at our Robina rooms from 1 August
Broadbeach rooms – all practitioners
NVSS – all practitioners
OWSHS – no practitioners, yet! But Telehealth sessions are available
Saint Stephens College – all practitioners
Why?
To ensure that we offer our community options that are suited to individual needs and everyone’s ongoing safety and the health and wellbeing of our community.
When?
Robina rooms – some In Person appointments will be available from 13 July 2020
Coomera rooms – In Person appoints are not yet available but Telehealth remains and in-person appointments will be available at Robina rooms for client previously serviced at Coomera rooms from 1 August 2020, should that be the preference over Telehealth
Broadbeach rooms – In Person appointments will be available from 13 July 2020
NVSS – In Person appointments continue to be available (since 28/5/20) on Thursdays and Fridays will commence from 17 July 2020
OWSHS – In Person appoints are not yet available but Telehealth remains
Saint Stephens College – In Person appointments will be available from 15 July 2020
You will still have the option to have sessions via Telehealth, until 30 September 2020, or In Person. Please advise us when confirming your appointment of your preference.
How?
As we respond to the COVID-19 pandemic, we are taking measures to protect clients, patients, team members and others. It remains really important that people do not attend the rooms if they are unwell.
If you have been (or presently are) experiencing cold or flu-like symptoms like:
Fever
Sore Throat
Cough
Sneezing
Runny nose
Other respiratory symptoms
Or
If you have been in contact with a confirmed case of COVID-19
If you have been overseas within the last 14 days
If you have been in contact with someone who has been overseas in the last 14 days
WE ASK YOU TO PLEASE DO NOT ATTEND ROOMS IN PERSON, instead please give us a call asap on 07 55620466 and we can make the necessary alternative arrangements for your appointment.
Our waiting room remains closed for the time being. We ask that people minimise time in the waiting room by arriving just prior to their appointment time. Your practitioner will then phone you at your appointment time and arrange to meet you at the front door or the table and chairs outside and bring you through to their consulting room.
We ask that accompanying waiting carers consider going for a walk or wait in their vehicle.
We are observing physical distancing requirements of a minimum of 1.5 meters between ourselves and others and ask that you also follow this when you attend rooms.
We have continued to increase of cleaning in all consulting rooms and shared spaces.
If when you are passing through the waiting area you experience a sneeze or cough unexpectedly and you are unable to contain it via a tissue or into your elbow please do not be offended when we subtly clean the area – it’s just to ensure we are all safe.
We continue to make hand sanitising facilities available in all areas of our rooms.
We have enacted our COVID Safe Plan and have restrictions in regard to room occupancy levels and social distancing. Clear signage is visible and our team are happy to help answer any questions you may have.
To assist with occupancy restrictions and social distancing, there is no need to go to the front counter after your session. For the foreseeable future we will continue to email invoices for payment after your session and Bpay or Credit Card payment by phone is available.
We have removed the water dispenser from the waiting room, so please consider what you will need to bring for your comfort.
Frequently Asked Questions
I do not have a cold or flu but have a cough due to other causes, can I attend an in person appointment?
Yes, however we ask that you cover your nose/mouth when coughing in common areas, to reduce the risk of exposure to airborne droplets to others in your vicinity. Tissues are available at various points through-out the rooms for your convenience. Please dispose of used tissues as soon as practicable in a closed lid bin. We have closed lid bins in each consulting room and in our waiting area. We would like you to consider wearing a mask and we can provide you with one should you not have one of your own.
I get hay fever and sometimes sneeze, can I attend an in person appointment?
Yes, however we ask that you cover your nose/mouth when sneezing in common areas, to reduce the risk of exposure to airborne droplets to others in your vicinity. Tissues are available at various places through-out the room for your convenience. Please dispose of used tissues as soon as practicable in a closed lid bin. We have closed lid bins in each consulting room and in our waiting area. We would like you to consider wearing a mask and we can provide you with one should you not have one of your own.
What will fees for sessions be?
That will depend on the practitioner that you are seeing. If they are making any changes they will discuss this with you. Our practitioners aim to maintain a continuity of service with all clients.