Telehealth – COVID-19

Updated Information supersedes previous information on this page

Effective from 30/03/2020 – 30/06/2021

To provide continued access to essential primary health services during the COVID-19 pandemic, the Australian Government is expanding Medicare-subsidised telehealth services for all Australians.

The Australian Government is making telehealth a key weapon in the fight against the COVID-19 pandemic. Expanding the consultation services available by telehealth is a critical stage in the Government’s response to COVID-19.

Who is eligible?

The new temporary MBS telehealth items are available to all Medicare eligible Australians can now receive these services. The services will be available until 30 June 2021. The continuing availability of these items will be reviewed prior to 30 June 2021.
To be eligible you must have a Mental Health Care Plan.

What telehealth options are available?

Video conference services are the preferred approach for substituting a in person consultation. However, in response to the COVID-19 pandemic, providers will also be able to offer audio-only services via telephone if video is not available.
No specific equipment is required to provide Medicare-compliant telehealth services. Services can be provided through widely available video calling apps and software such as Zoom, Skype, FaceTime and others.

Why are the changes being made?

The new temporary MBS telehealth items will allow people to access essential Medicare partially funded health services in their homes and reduce their risk of exposure to COVID-19 within the community.

Will my appointment proceed as previously booked?

Yes, we will confirm your appointment via our regular methods. Your practitioner will contact you via phone at your booked appointment time and the appointment will proceed in the mode that is agreed upon at that time.

Will I still be able to contact the rooms?

Yes, head office at Robina remains open via phone and email. Our administration team will continue to be available within our regular opening hours.

In Person sessions have returned for some practitioners and some locations. However, the waiting room remains closed.

Robina rooms – some practitioners
NVSS – all practitioners

Wherever possible please contact us via email, whilst phone contact is available we are aware that lines have been very congested at certain times due to the high demand.

When sending an email or leaving a voicemail please convey specific details of the reason for your email or call and your availability for a return call or for appointments you wish to book so that we can assist you promptly and effectively.