Important Information: changes to service from Mon 30 Mar 2020

As the current worldview is changing and we at Lakeside are acutely aware of the adaptation required by all, and the angst this is causing. With this in mind, and with much and careful consideration Lakeside Rooms has developed a plan for how we may approach the coming weeks with measured action.

Due to the inability to guarantee the safety of everyone attending the rooms given the community nature of the space, we have made the difficult decision from next week to transition from seeing clients face to face, to providing our service completely via Telehealth (video or phone sessions) for the duration of the COVID-19 crisis. Whilst we are all unsure as to the duration, it will be important to remember this is not a forever scenario, yet rather a till we may shake your hand again, in a number of months’ time.

Your wellbeing both physically and mentally is incredibly important to us. Whether it be by phone, or a video conferencing platform, we at Lakeside want to reassure you we will be available during these difficult times.

It is also important to note that whilst various government subsidised packages will be made available over the coming days, there are several other third party organisations that are willing to continue funding individuals as per their prior arrangements under the new Telehealth service delivery arrangements, such as NDIS, VOC, DVA, and most Private Health Funds. Those of you who wish to continue to pay privately for your service, will also have that option to continue.

As such effective 8.00am Monday 30 March 2020:

• We ask that clients do not attend their sessions in person
• We are successfully offering and have already been engaging in Telehealth sessions via Phone, Facetime, Zoom, Skype and other modes
• The Federal Minister for Health Greg Hunt has just announced the Primary Care Support Package, which is expected to be made available by Monday next week.
• This package is expected to include a comprehensive telehealth ‘whole of population’ model of care, including further expansion of the Medicare funded Telehealth item numbers, and will be made available for mental health, allied health and general practice consultations.
• If you are considering Telehealth sessions, please consider if this is an appropriate medium for you or your child. Some people may find it difficult to engage in sessions of this medium, however it is often worth trying as we continually adapt to changing situations.

Will my appointment proceed as previously booked?

Yes, we will confirm your appointment via our regular methods. Your practitioner will contact you via phone at your booked appointment time and the appointment will proceed in the mode that is agreed upon at that time.

Will I still be able to contact the rooms?

Yes, head office at Robina remains open via phone and email. Our administration team will continue to be available within are regular opening hours.

Wherever possible please contact us via email, however phone contact is available, but we are aware that lines have been very congested at certain times due to the high demand.

As you know, Lakeside is not a crisis service and therefore will not be able to respond in the timeframes required to manage emergent situations. As always, in the instance of an emergency please contact:

Lfeline 13 11 14
Acute Care Team 5687 9600 or 1300 64 2255
Access Team – Child & Youth 5635 6392
Gold Coast University Hospital 1300 744 284
Robina Hospital 5668 6000
Emergency Assistance 000

Please keep abreast of the latest information disseminated by the Department of Health ( . At this stage, cautious and calm action is encouraged.

The Australian Psychological Society has also developed a useful
Information Sheet: Tips for coping with coronavirus anxiety (

Whilst we continue about our lives as usual, prioritising mental and physical health, local businesses and washing our hands dozens of times a day, I know our community has the capacity to show consideration, support and connection during this time.

Please stay safe and well and we look forward to continuing to see you via Telehealth and then in person in the near future.

For more information:

Coronavirus covid-19 what you need to know (