As the current worldview is changing and we at Lakeside are acutely aware of the adaptation required by all, and the angst this is causing. With this in mind, and with much and careful consideration Lakeside Rooms has developed a plan for how we may approach the coming weeks with measured action.
Due to the inability to guarantee the safety of everyone attending the rooms given the community nature of the space, we have made the difficult decision to transition from seeing clients face to face (in person), to providing our service completely via Telehealth (video or phone sessions) for the duration of the COVID-19 crisis. Whilst we are all unsure as to the duration, it will be important to remember this is not a forever scenario, yet rather a till we may shake your hand again, in a number of months’ time.
Your well being both physically and mentally is incredibly important to us. Whether it be by phone, or a video conferencing platform, we at Lakeside want to reassure you we will be available during these difficult times.
It is also important to note that various government subsidised packages have been made available and there are several other third party organisations that are willing to continue funding individuals as per their prior arrangements under the new Telehealth service delivery arrangements, such as NDIS, VOC, DVA, and most Private Health Funds. Those of you who wish to continue to pay privately for your service, will also have that option to continue.
Yes, we will confirm your appointment via our regular methods. Your practitioner will contact you via phone at your booked appointment time and the appointment will proceed in the mode that is agreed upon at that time.
Yes, head office at Robina remains open via phone and email. Our administration team will continue to be available within are regular opening hours.
Wherever possible please contact us via email, whilst phone contact is available we are aware that lines have been very congested at certain times due to the high demand.
When sending an email or leaving a voicemail please convey specific details of the reason for your email or call and your availability for a return call or for appointments you wish to book so that we can assist you promptly and effectively.
The practitioner will call your phone, from a private number (not 5562 0466), at the allotted appointment time, please ensure you are available to take their call. From there you can discuss switching to a video platform such as Skype, they will work this out with you directly.
What’s Telehealth? Is it phone?
Phone is one option for Telehealth – depending on the practitioner, some are also using video conferencing platforms such as Skype, Zoom, or Facetime to conduct sessions. You can discuss this with your practitioner when they call you for your appointment.
How do I pay for Telehealth sessions?
(Information updated 8.4.20 due to Medicare changes on 6.4.20)
For more detailed information about Telehealth COVID-19 Medicare Services Click here.
Please discuss with your doctor during your appointment in regards to any prescriptions you may need. If a prescription is necessary, the psychiatrist will send these through to Robina Rooms by courier and Reception will advise you when it is ready for collection from Robina rooms.
As you know, Lakeside is not a crisis service and therefore will not be able to respond in the timeframes required to manage emergent situations. As always, in the instance of an emergency please contact:
Lifeline 13 11 14
Acute Care Team 5687 9600 or 1300 64 2255
Access Team – Child & Youth 5635 6392
Gold Coast University Hospital 1300 744 284
Robina Hospital 5668 6000
Emergency Assistance 000
Please keep abreast of the latest information disseminated by the Department of Health. At this stage, cautious and calm action is encouraged.
The Australian Psychological Society has also developed a useful
Information Sheet: Tips for coping with coronavirus anxiety
Whilst we continue about our lives as usual, prioritising mental and physical health, local businesses and washing our hands dozens of times a day, I know our community has the capacity to show consideration, support and connection during this time.
Please stay safe and well and we look forward to continuing to see you via Telehealth and then in person in the near future.
For more information:
Coronavirus covid-19 what you need to know